Privacy Policy

About This Privacy Policy

Ounarya operates an online store serving customers in the United Arab Emirates and across the GCC.

We are committed to handling personal information responsibly, transparently and in accordance with applicable privacy and data protection requirements in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We collect only the information reasonably necessary to operate our store, process orders, deliver products and provide customer support.

This may include:

• Your full name.
• Mobile or telephone number.
• Email address.
• Delivery and billing address.
• Order and transaction details.
• Products purchased or viewed.
• Messages or enquiries you send to us.
• Technical and website usage information collected through cookies.

We do not intentionally collect personal information that is unnecessary for providing our products and services.

How We Use Your Information

Personal information collected through Ounarya may be used for purposes including:

• Processing and confirming your order.
• Arranging shipment and delivery of purchased goods.
• Contacting you regarding your order or delivery.
• Providing customer service and responding to enquiries.
• Managing returns, exchanges or refunds where applicable.
• Maintaining customer and transaction records.
• Preventing fraudulent or unauthorised transactions.
• Improving our website, products and customer experience.
• Complying with applicable legal and regulatory obligations.

Delivery Companies

In order to deliver your purchases, we may share limited personal information with courier, logistics or delivery companies responsible for completing your shipment.

This information may include:

• Your name.
• Your mobile number.
• Your delivery address.
• Relevant order or delivery information.

This information is shared only to the extent reasonably necessary to arrange and complete delivery of your order.

Delivery providers are expected to use the information for the relevant delivery and logistics purposes and not for unrelated purposes.

We Do Not Sell Your Personal Information

Ounarya does not sell, rent or trade customers’ personal information to third parties.

Your personal information is collected and used for legitimate business purposes connected with your relationship with Ounarya, such as processing orders, arranging deliveries, providing customer support and operating our website.

Cookies

Our website uses cookies and similar technologies to help provide a smoother, more useful shopping experience.

Cookies are small files stored on your device that may help the website remember information about your visit.

We may use cookies for purposes such as:

• Keeping products in your shopping cart.
• Remembering website preferences.
• Supporting account and checkout functionality.
• Understanding how visitors use our website.
• Improving website performance and usability.
• Helping maintain the security of our website.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart or checkout functionality.

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method selected, your payment provider may collect information required to authorise and process the transaction.

Ounarya does not intend to store complete payment card details where those details are processed directly by an authorised payment provider.

Payment providers may process personal information according to their own privacy policies and applicable legal obligations.

How We Protect Your Information

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure website connections, limited access to customer information and appropriate security practices used by our website and service providers.

No online system or method of electronic storage can be guaranteed to be completely secure, but we take reasonable steps to reduce privacy and security risks.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, handling customer service requests and maintaining required business records.

Certain information may be retained for longer where necessary to comply with legal, accounting, tax, fraud prevention or dispute-resolution requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it as appropriate.

Your Privacy Rights

Subject to applicable UAE data protection law and any legal limitations or exceptions, you may have rights relating to your personal information.

These may include the right to:

• Request information about personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Request restriction of certain processing activities.
• Object to certain uses of your personal information where applicable.
• Request transfer of eligible personal data where legally and technically applicable.

Some requests may be subject to legal requirements that require us to retain certain information, including records relating to transactions or legal obligations.

Requesting Deletion of Your Data

You may contact Ounarya to request deletion of personal information associated with you.

Where applicable, we will review the request and delete or anonymise eligible information unless we are required or permitted to retain it for legal, financial, contractual, fraud-prevention or dispute-resolution purposes.

Third-Party Services

Our website may rely on third-party service providers to operate certain functions of our business.

These may include:

• Courier and logistics providers.
• Payment processors.
• Website hosting providers.
• Email and communication service providers.
• Website security and technical service providers.
• Analytics or website performance services.

Where personal information is shared with a service provider, we aim to limit the information provided to what is reasonably necessary for the relevant service.

GCC & International Processing

Because Ounarya serves customers across the GCC and may use service providers operating in different jurisdictions, personal information may sometimes be processed or handled outside the country in which the customer is located.

Where cross-border processing takes place, we aim to handle personal information in accordance with applicable UAE data protection requirements and appropriate safeguards.

Marketing Communications

If you voluntarily subscribe to our newsletter or promotional communications, we may use your email address or other contact information to send you information about new collections, products, offers and Ounarya updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential communications related to an existing order, payment, delivery or customer service request.

External Links

Our website may contain links to third-party websites or services.

Ounarya is not responsible for the privacy practices or content of independent third-party websites. We encourage customers to review the privacy policy of any external website they choose to visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or applicable legal requirements.

Any revised Privacy Policy will be published on this page. Customers are encouraged to review this page periodically.

Contact Ounarya

If you have a question about this Privacy Policy, would like to exercise an applicable privacy right, or would like to request correction or deletion of your personal information, please contact Ounarya through our customer care channels.